We offer a rental service for premium golf equipment across the United States. Through our partnership with UPS, we deliver the equipment to the golf course, office, home, hotel or other destination of your choosing in plenty of time for your playing date(s). For destinations close to our fulfillment hubs, the price of your rental includes the entire cost of delivery and return; for destinations that are farther away, the price includes some of that cost. If you’re booking online, the checkout page will explicitly display any additional costs associated with shipping to your desired destination. In Los Angeles or Louisville, if you’d prefer to pick up the clubs yourself you can opt for curbside pickup during our Monday through Friday business hours.
We aim to have your order delivered no later than the business day prior to your first playing date, but in some cases we may schedule the equipment to arrive two business days prior to your first playing date. We’ll provide you with an updated delivery timing estimate once we’ve shipped the equipment.
Please note that your delivery and return locations may be the same or different, depending upon your preference and upon the willingness and ability of the initial delivery location to accept a return drop-off.
If you specify a commercial location as the shipping destination for your booking, we’ll personally confirm that the location is able to accept and hold your Clublender order for you. In the case of a hotel, we’ll typically confirm delivery details and receiver preferences (whose attention a package needs to be addressed to, for example) with the front desk or concierge; in the case of a golf course or resort, we’ll typically confirm with the pro shop or bag room; and in the case of an office, we’ll reach out to you if we need any details that haven’t been included in your order notes at checkout.
If for whatever reason your preferred delivery location is unable or unwilling to accept and hold the equipment, we’ll reach out to you to discuss alternative destination options. (In many cases, for example, we can offer one or more nearby UPS Store locations as alternatives.) Similarly, in the event that a location is unable to help with the return of the equipment, we can work with you to identify a conveniently located UPS Store for equipment drop-off during that location’s operating hours.
We can ship clubs to a residential address provided that someone is prepared to be present for the full day of delivery to accept and sign for the equipment. We aim to have the clubs delivered no later than the business day prior to your first playing date, but in some cases we may schedule the equipment to arrive two business days prior to your first playing date. We’ll provide you with an updated delivery timing estimate once we’ve shipped the equipment.
Please keep in mind that while we can send the equipment TO a residence, we aren’t able to have UPS pick up FROM a residence. To return the clubs after a residential shipment, you’ll need to return the equipment from a commercial location such as a hotel, a golf course, or a nearby UPS Store location during its operating hours.
If you’d like the equipment shipped to a UPS Store (or if your first-choice commercial destination won’t accept and hold your order) we’ll personally confirm that the specific location will accept and hold the equipment. Not all UPS Store locations accept shipments for customers who don’t hold a mailbox at the location (i.e., for “non-box holders”).
If your first-choice UPS Store location won’t accept and hold your order for pickup, we’ll find the nearest UPS Store location to the initial choice that will do so. Please note that most UPS Stores that accept shipments for “non-box holders” also charge a “handling” or “holding” fee, typically between $5 and $25. When these fees exist, the amounts are specific to UPS Store franchisees. While we’re confirming whether we can ship to a particular UPS Store location, we’ll also ask UPS to confirm the fee at that location, and we’ll update you accordingly with that information.
When the equipment arrives at a UPS Store, a store operator will typically reach out to you via phone or email. Regardless of the UPS Store location’s communication with you, we’ll monitor your order directly, sending you tracking information and shipping status updates via text and email so that you can follow the progress of your order as much or as little as you desire.
Please note that once you’re done playing, you can drop off the equipment at a UPS Store location that is different from the original delivery location.
Return drop-off location
Please note that you’re welcome to elect for your delivery and return locations to be the same, but that you’re also welcome to select different delivery and return locations.
We’ve found that if the personnel at a destination are willing and able to accept and hold equipment for arrival, they’re typically also willing and able to take the equipment back in preparation for a pickup by UPS. Nonetheless, in addition to confirming a location’s ability to receive the initial delivery, we’ll confirm the location’s ability to hold the equipment for return if you’re opting for a return from that original destination.
Whatever your preferred commercial address for return drop-off, we’ll confirm with the personnel at that address that they can hold the equipment once you’re done using it, and ultimately we’ll schedule a UPS pickup from that location.
If for whatever reason the location is unable or unwilling to accept and hold the equipment for a UPS return pickup, we’ll reach out to you to discuss alternative locations for the return drop-off. In many cases, for example, as with deliveries, with returns we can offer one or more nearby UPS Store locations as alternative return drop-off locations during that location’s operating hours.
If you return from a UPS Store location, that location will scan the return label, which we’ll include with your equipment, and take the equipment from you. If you’d like to drop off at a UPS Store, we’ll need you to send us a photo of the drop-off receipt. You can share this photo with us via text at (323) 405-4463 or via email at email@example.com.
Please note that you can return the equipment from a UPS Store location that is different from the original delivery location.
Please note that, regardless of your shipping destination, we consider you responsible for carefully re-packing the equipment in the box (or duffel bag, in the case of a local pickup) in which we gave it to you. Specifically, please ensure that the driver head is removed from the driver shaft to reduce the likelihood of damage to the shaft during transit. We’ll send, via email and text, detailed instructions regarding receiving and returning the equipment. Please read the instructions and follow them carefully.
You’ll need to adhere the return shipping label over the original shipping label. We recommend that you take this step immediately upon receipt of the equipment. (We consider you responsible for taking this step, even if, for example, a golf course or hotel is receiving the equipment on your behalf. If the return of the equipment is delayed because this step isn’t taken, we’ll charge you for the resultant increase in the number of rental days.) If you receive the equipment in a duffel bag, we ask that you please ensure that the yellow return shipping label is clearly visible in the duffel’s clear pouch.
Local pickups and drop-offs In Los Angeles, CA, and Louisville, KY
If either of our Los Angeles, California or Louisville, Kentucky fulfillment center locations is conveniently located for you, we can work with you to find an appointment time and to exchange the equipment with you directly at one of the two locations. We can make a similar arrangement for you to drop the equipment off once you’re done using it. Please keep in mind that local pickups and drop-offs are only available between 9am and 5pm in the local time of the fulfillment center.
If you pick up from one of our fulfillment hubs, we’ll include a return shipping label with your equipment so that you’ll have the option of returning the equipment from a UPS Store location.
Please note the addresses of our two hubs: Clublender CA: 4943 McConnell Avenue, Los Angeles, CA 90066 Clublender KY: 8003 Vine Crest Avenue, Louisville, KY 40222
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