For your convenience, our customers’ most frequently asked questions are answered right here. Not finding what you want? Drop us a line or chat with us here on our site!
Overview
Q: How does Clublender work?
Q: Where can I use Clublender?
A: Right now you can use Clublender anywhere in California, Utah, Nevada, or Arizona, and we’re in the process of expanding our service area! If you want us to come to your neck of the woods, please
let us know!
Q: Am I able to rent individual clubs (a driver, for example, or just irons) or do I have to rent an entire set?
A: Yes! We’ve recently added this capability to our online booking system. Check out
our selection of individual clubs (drivers or putters, for example) and subsets (iron and wedge sets, for example), and select your desired dates, just as you would with one of our full set options.
Q: Does the shipment include a golf bag?
A: Every shipment of a full set includes a premium white
Vessel bag (unless you specify with us that you don’t want a bag) with a towel, tees, and divot repair tool. You can keep the towel, tees and divot repair tool. Orders of and individual clubs (an order for just a driver, for example) and subsets (just a set of irons, say) will not include a golf bag.
Q: What is your rain check policy?
A: If it’s raining too hard for you to play or if there’s lightning in the area, please let us know and we’ll be happy to refund 25% of your order price. Alternatively, if you’d prefer an extension of your order (in case the sun comes out), please contact us and we’ll work hard to make it happen.
Order timing
Q: When do I get the clubs?
A: Because many of our customers have early morning tee times, we aim to deliver your clubs the afternoon or evening before your first rental date. Typically, we need to receive your order three business days before your round.
Q: What if I need clubs sooner than the three business days’ notice that the online booking system requires in advance of my first playing date?
A: If you need clubs sooner than our online booking system allows, please call us at (323) 405-4463. We can sometimes arrange same-day pickup at our office in Los Angeles during business hours, including Saturday, and in certain locations we can deliver clubs in fewer than three days. Please note that in certain cases, we may need to use an expedited shipping option to fulfill such a request, in which case the cost of your order will increase.
Q: If I am playing a round early Saturday morning, do I need to book the clubs for Friday AND Saturday to make sure I have my clubs?
A: No. Understanding that many of our customers have early morning tee times, we ensure that all orders are delivered to their destination the afternoon or evening before your first rental date. For checkout purposes, only select the dates on which you’ll be playing. For example, if you’re only playing on Saturday, select Saturday as both the start and end date when you book your clubs.
Delivery
Q: Do you have a physical location in Los Angeles where I can pick up clubs?
A: Yes. We can sometimes arrange same-day pickup at our office in Los Angeles during
business hours, including Saturday. Please choose “local pickup” during checkout if you prefer this option.
Q: What if I don’t know whether the course I’m playing at or the hotel I’m staying at accepts shipments of clubs?
A: Feel free to place your order. Please simply mention in the order notes at checkout that you don’t know whether the location can accept shipments. Once we receive your order, if our team doesn’t already know whether the location accepts shipments, we’ll contact the location directly to confirm. If they do, great! If they don’t, we’ll get back to you by the end of the next business day and will work with you to find an alternate shipping address, usually either the residence where you’re staying or a local UPS drop-off location.
Q: What if I know for a fact that the course I’m playing at or the hotel I’m staying at DOES NOT accept shipments of clubs?
A: We’ll find an alternate shipping address, such as a residence, local UPS store, or a participating UPS partner (Staples, for example).
Return
Q: How do I return the clubs? What do I do after my last round?
A: Once you finish playing, place the clubs in the original box, stick the included return label to the outside of the box, and leave the whole package with your hotel concierge or front desk, golf course pro shop, or UPS drop-off location.
Q: Will I be able to pick the clubs up at one location and drop them off at another?
A: Yes. Your rental set can be shipped to any residential location, business, or golf course that is willing and able to receive packages. The rental set does not have to be returned from the same location to which it was shipped. For example, if you plan to play your first round at Pebble Beach and end your trip at Spyglass Hill, simply let us know in the order notes that you’d like to leave the clubs with Spyglass Hill. We also know that plans aren’t always set in stone. If you made a drop-off request within your order notes, but your plans have changed, simply call us at (323) 405-4463 or email us to arrange a different return location.
Q: If I’m leaving the clubs at a UPS drop-off location rather than at a hotel or golf course, and if UPS is closed by the time I finish my round, what do I do?
A: You can drop the clubs off at any UPS drop-off location the day after your round before that location’s cut-off time for shipment, typically between 4:30 pm and 6 pm (
UPS store locator tool). In this situation, you won’t be charged for an extra day.
Q: What if I’m unable to get the clubs to a UPS drop-off location during store hours (because it’s Sunday, for example, or my last round ends too late), or the course or my hotel won’t accept outgoing shipments?
A: We’ll find a solution. Please mention this issue when you’re booking with us.
Q: If my rental period ends on or near a holiday and UPS does doesn’t pick up my clubs on-time as a result, will I be charged an extra day?
A: No. If your rental ends the day before a UPS holiday (for example, if July 3rd is the last day of your rental and July 4th is a holiday), you won’t be charged a fee for the late return. Once you finish your last round, leave the clubs with your hotel, golf course, or UPS drop-off location as you normally would, or, if you can’t get the clubs to a UPS drop-off location by closing time, drop the clubs off the day after the UPS-observed holiday:
– Monday, Jan. 1: New Year’s Day
– Monday, May 28: Memorial Day
– Wednesday, July 4: Independence Day
– Monday, Sept. 3: Labor Day
– Thursday, Nov. 22: Thanksgiving Day
– Tuesday, Dec. 25: Christmas Day
Q: Will the clubs be picked up from my hotel or golf course?
A: We can schedule a pickup of your equipment from most hotels. Please include in the order notes at checkout that you would like your rental set picked up from your hotel. Once you finish your last round, place the clubs in the original packaging, stick the included return label to the outside, and leave them with your hotel concierge or front desk.
Payment
Q: What forms of payment does Clublender accept?
A: We accept credit and debit cards. When a customer uses a debit card, we require the provision of photo evidence of a government-issued identification document that matches the information on the debit card. We require the same evidence of documentation for credit cards when the customer opts for local pickup.