Customers may cancel their orders for a full refund up until noon (in the timezone of their order destination) on the day that we’ll be sending their equipment. After that time and before the first day of the booking period, customers may cancel their orders for a full refund less $30 and any distance-related or expedited service-related shipping surcharges that had initially been applied to their order.
Our Transit page, as well as our communications after an order has been placed, are helpful resources for understanding when an order is scheduled to ship, but we encourage you to contact us with any questions you might have about an existing or prospective order. You can shoot us an email at firstname.lastname@example.org, give us a call or text us at (323) 405-4463, chat with us right here on our website, or submit a message via the form on our Contact page and we’ll get back to you as quickly as we can. Our typical customer support hours are Monday through Friday, 9 am to 8 pm ET (6am to 5pm PT).