In order to prioritize the safety and health of our customers and our team, and with the resumption of our customer fulfillment operations, we are deliberately monitoring relevant federal, state, and local recommendations.
We’ll be making a special effort, in the days leading up to shipping equipment for any existing rentals with start dates during this period of time, to confirm whether our customers would like to keep or cancel existing reservations. For our safety and yours, Clublender is temporarily reserving the right to cancel and fully refund any existing orders up until the time at which we would normally send the equipment.
Customers may cancel their orders for a full refund up until noon (in the timezone of their order destination) on the day that we’ll be sending their equipment. After that time and before the first day of the booking period, customers may cancel their orders for a full refund less $30 and any distance-related or expedited service-related shipping surcharges that had initially been applied to their order.
Our Transit page, as well as our communications after an order has been placed, are helpful resources for understanding when an order is scheduled to ship, but we encourage you to contact us with any questions you might have about an existing or prospective order.