Clublender Rental Policy

RENTAL GUIDELINES

Clublender (“we”, “our” or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location.

Customer Confidentiality and Privacy Policy

To reserve golf clubs, customers must first enter information consisting of personal information such as name, address, home phone number, contact number while at your destination, email, and in some instances, a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit or debit card information is entered into a secure protected site when paying for an actual rental or rental package.

IMPORTANT: Clublender does not store customer’s credit or debit card information on our website or any database and does not give out customer’s credit or debit card information to third parties. Clublender does use GPS to track location of the clubs rented. Please read our privacy policy to become familiar with how we handle your personal information.

General Reservation Policy

The customer must first complete a customer information section on our website or present the same information over the phone with a Clublender representative. Additionally, the customer must have a valid credit or debit card to reserve equipment with Clublender and must enter their credit or debit card information on the secure reservation form on our website or provide their credit or debit card information to a Clublender representative over the phone. Reservations may be made up to 1 year in advance of the rental date.

Government-Issued Identification

Clublender requires first-time customers to furnish a photograph or scan of a valid driver’s license or other government-issued identification document (a passport, for example) in order for Clublender to confirm the customer’s identity. If the customer refuses to furnish this evidence, Clublender may cancel and refund the customer’s order, regardless of how soon the customer’s requested playing date is. If a returning customer had provided an image of an ID that is now expired, Clublender may require a new image of a different, unexpired government-issued ID.

Return of Equipment

When the customer is returning the clubs to Clublender, i.e., performing the “return drop-off” through a golf pro shop, hotel front desk, or other intermediary that is not the shipping partner itself, the customer must leave the equipment with the appropriate golf course or hotel representative by 8pm local time on the last day of the Rental Period (the “return drop-off deadline”). When the customer is performing the return drop-off via UPS (or other shipping partner as indicated on the provided return label), the customer must leave the equipment with a representative at a UPS store (or at the appropriate shipping partner’s location) by 12pm local time on the day following the last day of the Rental Period (also the “return drop-off deadline”). Any equipment that the customer rents should be returned in its original packaging, typically a duffel bag or box.

The included duffel bag or shipping box is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged the full value of the bag.

When the customer is performing the return drop-off with a golf course or hotel, the customer must make a note of the first name of the person with whom he or she is leaving the equipment and provide that information to Clublender should Clublender request such information. When the customer is performing the return drop-off via a shipping partner, he or she must obtain a receipt and be willing to present a clear photograph or scan of it to Clublender should Clublender request such an image.

Late, Lost, or Stolen Equipment

The customer must contact Clublender to inform of Clublender of having made a return drop-off more than 24 hours past the return drop-off deadline. If the equipment has not been dropped off with the appropriate party within 24 hours of the return drop-off deadline, Clublender will attempt to “capture” (i.e., charge) the amount of the pre-authorization hold it had placed on the debit or credit card that the customer used to perform the rental through Clublender plus the remaining value of the equipment in possession of the customer, unless Clublender has agreed to a late return drop-off by the customer and to not place or to postpone this charge. To calculate the value of the equipment, Clublender reserves the right to use any value up to the manufacturer’s suggested retail price for each item. A choice to delay or postpone the hold will be at Clublender’s sole discretion. The pre-authorization will be in the amount that the customer would have paid for the second rental day of whatever equipment he or she has rented; if the customer used or otherwise received a discount on his or her initial order, that discount will not be applied in this calculation.

If the customer has not returned the equipment within 48 hours of the return drop-off deadline, Clublender reserves the right to charge any value up to the manufacturer’s suggested retail price for each item in the customer’s possession. Clublender may consider the equipment stolen and file a police report in accordance with this consideration.

If a customer has reported clubs lost, stolen or lost due to fire, the customer will nonetheless be responsible for payment to Clublender for the full replacement value of the clubs. Here, too, Clublender reserves the right to charge any value up to the manufacturer’s suggested retail price for each item in the customer’s possession, and Clublender may consider the equipment stolen and file a police report in accordance with this consideration.

Clublender may also charge late fees up to the time that the equipment is back in its possession. Clublender will calculate late charges as the cost that the customer would have incurred for the additional days had the equipment been in the customer’s possession as part of a rental; Clublender will not apply to this calculation any discounts that might have been applied to the original rental. Clublender will also exclude from this reimbursement any charges for damaged or lost clubs, which value is to be determined at Clublender’s sole discretion.

If lost or stolen clubs are back in Clublender’s possession within two weeks of the return drop-off deadline, Clublender will refund the replacement value, less any late charges, that had been charged to the customer. Clublender will calculate late charges as described in the paragraph above.

Cancellation Policy for Non-Bulk Orders (i.e., for Orders of Six or Fewer Sets)

Cancellations may be made at any time before the actual start of the rental period, but the customer must give at least seven days’ notice prior to the start of the rental period to receive a full refund. Cancellations made with at least seven days’ advance notice will not be charged any penalties and the full rental charge will be refunded to the customer’s credit or debit card. If fewer than seven days’ notice, but greater than 72 hours, is given, the customer will be given his or her choice of a credit equivalent to the original amount charged for their reservation, which he or she can use for future reservations for one full year from the cancellation date, or an immediate 40% refund on the original amount charged for his or her reservation. Cash refunds will not be given. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation to support@clublender.com. Cancellations made within 72 hours of the Rental Period will not be refunded.

If the customer decides to reduce the number of sets in the order, then the refund policy outlined above will apply to the sets excluded from the final order.

Deposit, Cancellation, and Lost or Stolen Equipment Policies for Bulk Orders (i.e., for Orders of Seven or More Sets)

Before the sets making up a bulk order can be reserved, Clublender requires a non-refundable 20% deposit. This deposit is separate from the payment itself and Clublender will hold onto this deposit until it receives the equipment back from the customer and assesses potential damage to or loss of equipment. The customer may pay for the equipment at the same time that he or she pays the deposit or at any point between paying the deposit and three days from that time. Clublender will calculate the deposit on the non-discounted cost of the order, but will not include any shipping surcharges or sales taxes as part of this deposit calculation.

If the order is being placed within the month, and the customer has opted to pay only the deposit, the customer has three days within which to complete and pay for the order before the sets are made available again. For orders placed more than 30 days in advance, the customer has seven days within which to complete and pay for the order before the clubs are made available again. Clublender will send the customer an email reminder the day before the clubs will be made available again.

Once full payment has been made on bulk orders, cancellations made with at least 14 days’ advance notice will be refunded 50% of the original amount charged, and cancellations made with at least seven days’ advance notice will be refunded 25% of the original amount charged. If fewer than seven days’ notice is given, a refund will not be provided. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation request to support@clublender.com.

If the customer decides to reduce the number of sets in the order, then the refund policy outlined above will apply to the sets excluded from the final order.

Clublender will furnish the customer with a list of replacement costs for the various items included in the customer’s order. Clublender reserves the right to charge up to the full Manufacturer’s Suggested Retail Price for any damaged or unreturned item, and to do so as soon as noon PT on the day following the last day of the rental period. If the total amount of damaged or unreturned goods exceeds the 20% deposit that Clublender has taken, then Clublender may charge the difference in the amounts to the card on file.

If Clublender charges for an unreturned item that it then receives back from the customer within 14 days of the last day of the rental period, Clublender will release to the customer’s card the amount it had held or charged for that equipment less any late fees. Clublender will calculate these late fees in the manner outlined in the “Late, Lost, Stolen, or Damaged Equipment” section below, i.e., as the cost that the customer would have incurred for the additional days had the equipment been in the customer’s possession as part of a rental; Clublender will not apply to this calculation any discounts (including the bulk discount) that might have been applied to the original rental. Clublender will also exclude from this reimbursement any charges for damaged or lost clubs.

Delivery

Deliveries will be fulfilled through Clublender’s shipping partners, which may change from time to time at Clublender’s discretion. The shipping method used will be at the discretion of Clublender.

Clublender aims to have clubs to the customer the day before the start of the Rental Period. In case of shipping delays, Clublender will either offer a replacement, if possible, or a full refund, if timing does not allow for a reship. If the customer is okay with the delay, the Rental Period would be adjusted to begin once the clubs arrive.

Returns

Clublender will provide the customer with a return label. Any equipment that the customer rents should be returned in its original packaging, typically a duffel bag or box.

The included duffel bag or shipping box is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged the full value of the bag.

The customer must leave Clublender’s equipment with the hotel, golf course, or UPS affiliate on the last day of play or by noon local time on the following day. If Clublender is unable to confirm possession of the equipment by the intended handler (hotel, golf course, or UPS affiliate) by that time, then it reserves the right to charge the un-discounted additional-day price for whatever equipment the customer has rented.

We reserve the right to charge the full retail value of the rental equipment if we have not received a notification of possession by the intended handler by noon local time on the second day following the last playing date.

Receipt of Order and Liability

Upon receipt of the order, the customer will bear responsibility for the equipment delivered.

The customer acknowledges that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive order(s). In the event that an unsecure shipping address is provided, Clublender does not bear liability for orders left unattended.

The customer will be held liable until the package is shipped back to Clublender and shows up in the carrier’s possession. If the package does not show up as tracked with the carrier, the customer will be liable for the cost to replace the gear, or the late fees once the package begins to track with the carrier. Clublender recommends dropping off the order at a staffed drop point and securing a receipt as proof.

Rental Equipment Damage: Your Responsibility

You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, barcode or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN. Customer must accept the Rental Policy during checkout.

Payment

The rental or purchase of our equipment requires the customer to supply us with complete, accurate and current credit or debit card information for a valid credit or debit card of which the customer is the authorized owner. We do not accept prepaid credit or debit cards. By completing the checkout process, you authorize us or our agent to bill your credit or debit card the applicable rental and retail fees, any and all applicable taxes and shipping surcharges, and any other charges you may incur in connection with your use of our service or website. The applicable rental fees will be charged to your credit or debit card on the date your rental or purchase is initiated. Additional fees will be charged when deemed necessary (i.e., when clubs are not returned on time or are returned damaged). You also authorize us to place a pre-authorization hold on your credit or debit card before any equipment is shipped to you. We outline the amount(s) of these hold(s) below.

In addition to charges for the Rental Period, Clublender may charge your credit or debit card with the following additional charges, under the following circumstances:

  1. Failure to return the rental equipment: You are obligated to return the equipment to Clublender. Your failure to return the equipment to Clublender for any reason, including if the equipment was lost or stolen, may result in Clublender charging your credit or debit card the full amount of the manufacturer’s suggested retail price (plus applicable sales tax) for the equipment, in addition to any charges for the Rental Period. For any unreturned iron head cover, Clublender may charge up to $10. Clublender also reserves the right to file a police report against you or any other party, and you hereby waive all claims against Clublender for any consequences resulting from Clublender making such a report.
  2. Condition of rental equipment upon return: You are obligated to return the rental equipment to Clublender in the same condition, normal wear and tear from proper use excepted, as Clublender rented it to you. If you fail to do so, Clublender may charge your credit or debit card a sum sufficient to fully restore the equipment to its condition at the start of the Rental Period. The amount Clublender charges for these repairs shall be in Clublender’s sole discretion and may include applicable sales tax. Such charges shall not, however, exceed the manufacturer’s suggested retail price for the damaged equipment.

Pre-Authorization Holds

When the customer is renting equipment using a credit card, Clublender will place a pre-authorization hold on the card of $150 before shipping the equipment. When the customer is renting equipment using a debit card, Clublender will place a pre-authorization hold on the card of $1,500 per set before shipping the equipment and $200 per individual club if the customer is ordering an individual club or subset (a set of irons or multiple woods, for example). If Clublender is unable to place a hold of that amount on the card before shipping the equipment, Clublender will cancel the order and issue a full refund.

Subscription Plan

Clublender offers a prepaid six-month subscription (“Self-Purchased Subscription”) and a prepaid six-month gift subscription (“Gift Subscription”).The Self-Purchased Subscription will be renewed automatically at the end of the plan for the same duration as the initial subscription, and the subscriber hereby authorizes Clublender or our third party payment processor to charge the payment card for the applicable subscription plan fee. Gift Subscriptions will not be renewed after the then-current term expires. Clublender subscription fees are non-refundable except as expressly set forth below.

By buying a Self-Purchased Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the agreed-upon subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Clublender after the expiration date of your payment card.

Self-Purchased Subscriptions and Gift Subscriptions can be cancelled for a full refund up to the earlier of 14 days from the date of the start of the subscription or the date of the first use of the subscription through a rental order.

Should you wish to cancel your subscription plan, you need to give Clublender 30-days’ notice prior to the end of the existing plan’s renewal date. Such notice must be done in writing via email and sent to support@clublender.com.

The Clublender subscription plan has an initial prepaid subscription fee, plus the discounted fee per rental, as displayed here. Subscription rental rates are set as a proportion of non-subscription rental rates, and so are subject to increase or decrease along with non-subscription rental rates. Clublender reserves the right to modify the subscription plan at any time, but we will use reasonable efforts to notify you of any material changes. Any increases in fees that we introduce will apply only to subsequent subscription renewal periods. If you choose to not renew your subscription by canceling in the manner described in the above paragraph, you will continue to be charged at your original subscription rate for the remainder of your subscription. YOUR CONTINUED PROGRAM SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

Clublender may terminate the subscription plan at any time. If we do so, we will give you a prorated refund for the remainder of your current subscription period. However, we will not give any refund for termination related to conduct that, in our discretion, violates any terms or conditions set out in these Terms or any applicable law.

We do not guarantee that all products described on our Site will be available at any given time as they are rented on a first-come basis.

Rental Period

The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).

Extension of Rental Period

If at any time after 8:00 pm (local time) the day prior to the Rental Period you wish to extend the Rental Period, you may do so only by calling Clublender customer service at (323) 405-4463. Pricing for the extension is subject to availability, and is only available via telephone inquiry.

Rain Check Policy

If it rains during your rental period such that you’re unable to use your rental equipment, please contact Clublender customer service, and we will offer you 25% off of your payment for the relevant day(s). If you’d prefer an extension of your rental instead, please call (323) 405-4463 as soon as possible, and we will attempt to accommodate.

Bodily Injury or Damage to Equipment

The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that Clublender does not consider normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. Clublender suggests that the customer inspect the clubs upon receipt, mentioning any perceived damage to Clublender in writing, via email, before playing with the clubs in order that the customer not be charged for loss or damage not caused by his or her use of the clubs.

Upon return of the clubs, the customer is responsible for reporting any damage to the clubs. Failure to report damage to the clubs will result in the customer’s credit or debit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit or debit card will be at the discretion of Clublender; however, Clublender will advise the customer of the charge prior to the customer’s credit or debit card being charged. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges being assessed to the customer.

Clublender will not be responsible for non-accidental damage beyond normal wear and tear, or loss due to theft, force of nature, or fire. The customer agrees to indemnify and save harmless Clublender from any claim, including but not limited to claims relating to bodily injury or property damage. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.

Here is an example of a driver head that we received for which we will by default charge the equipment’s full replacement cost:

The dent and the crack independently require the removal of the equipment from circulation to other customers.

Unless Clublender specifies otherwise, Clublender will charge for lost or damaged equipment according to the following replacement charge schedule:

Equipment replacement costs

Promotion Codes

Clublender will from time to time offer promotion codes to individuals, groups of individuals, and companies which the customer can submit on the Clublender website upon checkout.

Liability

In no event shall Clublender be liable to the customer for any amount exceeding the rental fee.

Terms

By agreeing to this Rental Policy, the user agrees to Clublender’s Terms of Use as laid out on the Clublender website.