Clublender Rental Policy

RENTAL GUIDELINES

Clublender (“we”, “our”or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location.

Customer Confidentiality and Privacy Policy

To reserve golf clubs, customers must first enter information consisting of personal information such as name, address, home phone number, contact number while at your destination, email, and in some instances, a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit card information is entered into a secure protected site when paying for an actual rental or rental package.

IMPORTANT: Clublender does not store customer’s credit card information on our website or any database and does not give out customer’s credit card information to third parties. Clublender does use GPS to track location of the clubs rented. Please read our privacy policy to become familiar with how we handle your personal information.

Reservation Policy

Customers must first complete a customer information section on our website. Customers must have a valid credit card to reserve golf clubs with Clublender and must enter their credit card information on the secure reservation form on our website, or give the information to the Clublender representative over the phone. Reservations may be made up to 1 year in advance of the rental date.

For larger orders, Clublender requires a 10% deposit before sets can be reserved. If the order is being placed within the month, the customer has 3 days within which to complete and pay for the order before the sets are made available again. For orders placed for a future month, the customer has 7 days within which to complete and pay for the order before the clubs are made available again. Clublender will send the customer an email reminder the day before the clubs will be made available again and will refund the 10% deposit if the order is not completed.

Delivery

Deliveries will be fulfilled through Clublender’s shipping partners, which may change from time to time at Clublender’s discretion. The shipping method used will be at the discretion of Clublender.

Clublender aims to have clubs to the customer the day before the start of the Rental Period. In case of shipping delays, Clublender will either offer a replacement, if possible, or a full refund, if timing does not allow for a reship. If the customer is okay with the delay, the Rental Period would be adjusted to begin once the clubs arrive.

Returns

Clublender will provide the customer with a return label. The clubs, travel bag or box, and any equipment rented should be returned in its original packaging. Instructions will be provided.

The included golf travel bag or shipping box is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged a $400 fee (its retail value).

Receipt of Order and Liability

Upon receipt of the order, the customer will bear responsibility for the equipment delivered.

The customer acknowledges that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive order(s). In the event that an unsecure shipping address is provided, Clublender does not bear liability for orders left unattended.

The customer will be held liable until the package is shipped back to Clublender and shows up in the carrier’s possession. If the package does not show up as tracked with the carrier, the customer will be liable for the cost to replace the gear, or the late fees once the package begins to track with the carrier. Clublender recommends dropping off the order at a staffed drop point and securing a receipt as proof.

Rental Equipment/ Damage – Your Responsibility

You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, barcode or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN. Customer must accept the Rental Policy during checkout.

Payment

The rental or purchase of our golf equipment requires you to supply us with complete, accurate and current credit card information for a valid credit card for which you are the authorized user. By completing the checkout process, you authorize us or our agent to bill your credit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of our service or website (see below). The applicable rental fees will be charged to your credit card on the date your rental or purchase is initiated. Additional fees will be charged when deemed necessary (i.e., when clubs are not returned or are returned damaged).

In addition to charges for the Rental Period, Clublender may charge your credit card with the following additional charges, under the following circumstances:

  1. Failure to Return the Rental Equipment: You are obligated to return the equipment to Clublender. Your failure to return the equipment to Clublender for any reason, including if the equipment was lost or stolen, may result in Clublender charging your credit card the full amount of the manufacturer’s suggested retail price for the equipment, in addition to any charges for the Rental Period. Clublender also reserves the right to file a police report against you or any other party, and you hereby waive all claims against Clublender for any consequences resulting from Clublender making such a report.
  2. Condition of Rental Equipment upon Return: You are obligated to return the Rental Equipment to Clublender in the same condition, normal wear and tear from proper use excepted, as Clublender rented it to you. If you fail to do so, Clublender may charge your credit card a sum sufficient to fully restore the equipment to its condition at the start of the Rental Period. The amount Clublender charges for these repairs shall be in Clublender’s sole discretion. Such charges shall not, however, exceed the manufacturer’s suggested retail price for the damaged equipment.

Subscription Plan

Clublender offers a prepaid six-month subscription (“Self-Purchased Subscription”) and a prepaid six-month gift subscription (“Gift Subscription”).The Self-Purchased Subscription will be renewed automatically at the end of the plan for the same duration as the initial subscription, and the subscriber hereby authorizes Clublender or our third party payment processor to charge the payment card for the applicable subscription plan fee. Gift Subscriptions will not be renewed after the then-current term expires. Clublender subscription fees are non-refundable except as expressly set forth below.

By buying a Self-Purchased Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the agreed-upon subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Clublender after the expiration date of your payment card.

Self-Purchased Subscriptions and Gift Subscriptions can be cancelled for a full refund up to the earlier of 14 days from the date of the start of the subscription or the date of the first use of the subscription through a rental order.

Should you wish to cancel your subscription plan, you need to give Clublender 30-days’ notice prior to the end of the existing plan’s renewal date. Such notice must be done in writing via email and sent to support@clublender.com.

The Clublender subscription plan has an initial prepaid subscription fee, plus the discounted fee per rental, as displayed here. Subscription rental rates are set as a proportion of non-subscription rental rates, and so are subject to increase or decrease along with non-subscription rental rates. Clublender reserves the right to modify the subscription plan at any time, but we will use reasonable efforts to notify you of any material changes. Any increases in fees that we introduce will apply only to subsequent subscription renewal periods. If you choose to not renew your subscription by canceling in the manner described in the above paragraph, you will continue to be charged at your original subscription rate for the remainder of your subscription. YOUR CONTINUED PROGRAM SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

Clublender may terminate the subscription plan at any time. If we do so, we will give you a prorated refund for the remainder of your current subscription period. However, we will not give any refund for termination related to conduct that, in our discretion, violates any terms or conditions set out in these Terms or any applicable law.

We do not guarantee that all products described on our Site will be available at any given time as they are rented on a first-come basis.

Rental Period

The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).

Extension of Rental Period

If at any time after 8:00 pm (local time) the day prior to the Rental Period you wish to extend the Rental Period, you may do so only by calling Clublender customer service at (323) 405-4463. Pricing for the extension is subject to availability, and is only available via telephone inquiry.

Rain Check Policy

If it rains during your rental period such that you’re unable to use your rental equipment, please contact Clublender customer service, and we will offer you 25% off of your payment for the relevant day(s). If you’d prefer an extension of your rental instead, please call (323) 405-4463 as soon as possible, and we will attempt to accommodate.

Cancellation Policy

Cancellations may be made at any time before the actual start of the rental period (except for larger orders of 7 sets or more; see below). However, the customer must give at least seven days’ notice prior to the start of the rental period to receive a full refund. Cancellations made with at least seven days’ advance notice will not be charged any penalties and the full rental charge will be refunded to the customer’s credit card. If fewer than seven days’ notice, but greater than 72 hours, is given, the customer will be given his or her choice of a credit equivalent to the original amount charged for their reservation, which he or she can use for future reservations for one full year from the cancellation date, or an immediate 40% refund on the original amount charged for his or her reservation. Cash refunds will not be given. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation to support@clublender.com. Cancellations made within 72 hours of the Rental Period will not be refunded.

For large orders (7 sets or more), cancellations made with at least seven days’ advance notice will be refunded 75% of the original amount charged. If fewer than seven days’ notice, but greater than 72 hours, is given, the customer will receive an immediate 30% refund on the original amount charged for his or her reservation. Instead of a refund, customers may choose a credit equivalent to the original amount charged for their reservation, which he or she can use for future reservations for one full year from the cancellation date. Cash refunds will not be given and cancellations made within 72 hours of the Rental Period will not be refunded. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation to support@clublender.com.

Damage to Clubs

The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that Clublender does not consider normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. Clublender will create a pre-rental inspection report for its records prior to delivering or shipping the equipment. Clublender suggests that the customer inspect the clubs upon receipt, mentioning any perceived damage to Clublender in writing, via email, before playing with the clubs in order that the customer not be charged for loss or damage not caused by his or her use of the clubs.

Upon return of the clubs, the customer is responsible for reporting any damage to the clubs. Failure to report damage to the clubs will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of Clublender; however, Clublender will advise the customer of the charge prior to the customer’s credit card being charged. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges being assessed to the customer.

Late, Lost or Stolen Clubs

When the customer is returning the clubs to Clublender via UPS (or other shipping partner, as indicated on the provided return label), the customer must drop the clubs off at a UPS store (or the appropriate shipping partner) by 10am on the day following the last day of the Rental Period. 

If clubs are not returned by the deadline on the rental agreement, the customer will be charged one day’s rental for each day they are late. The customer must contact Clublender to inform of any late returns over 24 hours past the return deadline. If the customer has not contacted Clublender within 48 hours past the rental return deadline and Clublender has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental clubs. If a customer has reported clubs lost, stolen or lost due to fire, the customer will be responsible for payment to Clublender for the full replacement value of the clubs. If lost or stolen clubs are returned to Clublender within two weeks of the reported loss, the customer will be refunded the money charged to them by Clublender, minus any charges for late returns and damaged or lost clubs if applicable.

Clublender will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless Clublender from any claim. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.

Promotion Codes

Clublender will from time to time offer promotion codes to individuals, groups of individuals, and companies which the customer can submit on the Clublender website upon checkout.

Liability

In no event shall Clublender be liable to the customer for any amount exceeding the rental fee.

Terms

By agreeing to this Rental Policy, the user agrees to Clublender’s Terms of Use as laid out on the Clublender website.