Clublender Rental Policy
Clublender (“we”, “our”or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location.
To reserve golf clubs, customers must first enter information consisting of personal information such as name, address, home phone number, contact number while at your destination, email, and in some instances, a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit or debit card information is entered into a secure protected site when paying for an actual rental or rental package.
General Reservation Policy
The customer must first complete a customer information section on our website or present the same information over the phone with a Clublender representative. Additionally, the customer must have a valid credit or debit card to reserve equipment with Clublender and must enter their credit or debit card information on the secure reservation form on our website or provide their credit or debit card information to a Clublender representative over the phone. Reservations may be made up to 1 year in advance of the rental date. Clublender reserves the right to request evidence of a valid driver’s license or other government-issued identification document (a passport, for example) at any time in order to confirm the customer’s identity. If Clublender makes such a request, and the customer refuses to furnish this evidence, Clublender may cancel and refund the order, regardless of the proximity to the customer’s requested playing date. Photo evidence of such documentation is a requirement when a customer is paying with a debit card and/or when a customer is opting for curbside pickup of equipment.
Cancellation Policy for Non-Bulk Orders (i.e., for Orders of Six or Fewer Sets)
Cancellations may be made at any time before the actual start of the rental period, but the customer must give at least seven days’ notice prior to the start of the rental period to receive a full refund. Cancellations made with at least seven days’ advance notice will not be charged any penalties and the full rental charge will be refunded to the customer’s credit or debit card. If fewer than seven days’ notice, but greater than 72 hours, is given, the customer will be given his or her choice of a credit equivalent to the original amount charged for their reservation, which he or she can use for future reservations for one full year from the cancellation date, or an immediate 40% refund on the original amount charged for his or her reservation. Cash refunds will not be given. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation to email@example.com. Cancellations made within 72 hours of the Rental Period will not be refunded.
If the customer decides to reduce the number of sets in the order, then the refund policy outlined above will apply to the sets excluded from the final order.
Deposit and Cancellation Policy for Bulk Orders (i.e., for Orders of Seven or More Sets)
For bulk orders, Clublender requires a non-refundable 10% deposit before sets can be reserved. If the order is being placed within the month, the customer has 3 days within which to complete and pay for the order before the sets are made available again. For orders placed more than 30 days in advance, the customer has 7 days within which to complete and pay for the order before the clubs are made available again. Clublender will send the customer an email reminder the day before the clubs will be made available again.
Once full payment has been made on bulk orders, cancellations made with at least seven days’ advance notice will be refunded 75% of the original amount charged. If fewer than seven days’ notice, but greater than 72 hours, is given, the customer will receive an immediate 30% refund on the original amount charged for his or her reservation. Instead of a refund, customers may choose a credit equivalent to the original amount charged for their reservation, which he or she can use for future reservations for one full year from the cancellation date. Cash refunds will not be given and cancellations made within 72 hours of the Rental Period will not be refunded. The customer must call Clublender with his or her cancellation at (323) 405-4463 or send an email with his or her cancellation to firstname.lastname@example.org.
If the customer decides to reduce the number of sets in the order, then the refund policy outlined above will apply to the sets excluded from the final order.
Deliveries will be fulfilled through Clublender’s shipping partners, which may change from time to time at Clublender’s discretion. The shipping method used will be at the discretion of Clublender.
Clublender aims to have clubs to the customer the day before the start of the Rental Period. In case of shipping delays, Clublender will either offer a replacement, if possible, or a full refund, if timing does not allow for a reship. If the customer is okay with the delay, the Rental Period would be adjusted to begin once the clubs arrive.
Clublender will provide the customer with a return label. The clubs, travel bag or box, and any equipment rented should be returned in its original packaging. Instructions will be provided.
The included golf travel bag or shipping box is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged the full value of the bag.
The customer must leave Clublender’s equipment with the hotel, golf course, or UPS affiliate on the last day of play or by noon local time on the following day. If Clublender is unable to confirm possession of the equipment by the intended handler (hotel, golf course, or UPS affiliate) by that time, then it reserves the right to charge the un-discounted additional-day price for whatever equipment the customer has rented.
We reserve the right to charge the full retail value of the rental equipment if we have not received a notification of possession by the intended handler by noon local time on the third day following the last playing date.
Receipt of Order and Liability
Upon receipt of the order, the customer will bear responsibility for the equipment delivered.
The customer acknowledges that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive order(s). In the event that an unsecure shipping address is provided, Clublender does not bear liability for orders left unattended.
The customer will be held liable until the package is shipped back to Clublender and shows up in the carrier’s possession. If the package does not show up as tracked with the carrier, the customer will be liable for the cost to replace the gear, or the late fees once the package begins to track with the carrier. Clublender recommends dropping off the order at a staffed drop point and securing a receipt as proof.
Rental Equipment/ Damage – Your Responsibility
You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, barcode or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN. Customer must accept the Rental Policy during checkout.
The rental or purchase of our golf equipment requires you to supply us with complete, accurate and current credit or debit card information for a valid credit or debit card for which you are the authorized user (we do not accept prepaid credit or debit cards). By completing the checkout process, you authorize us or our agent to bill your credit or debit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of our service or website (see below). The applicable rental fees will be charged to your credit or debit card on the date your rental or purchase is initiated. Additional fees will be charged when deemed necessary (i.e., when clubs are not returned or are returned damaged).
In addition to charges for the Rental Period, Clublender may charge your credit or debit card with the following additional charges, under the following circumstances:
- Failure to Return the Rental Equipment: You are obligated to return the equipment to Clublender. Your failure to return the equipment to Clublender for any reason, including if the equipment was lost or stolen, may result in Clublender charging your credit or debit card the full amount of the manufacturer’s suggested retail price (plus applicable sales tax) for the equipment, in addition to any charges for the Rental Period. For any unreturned iron head cover, Clublender may charge up to $10. Clublender also reserves the right to file a police report against you or any other party, and you hereby waive all claims against Clublender for any consequences resulting from Clublender making such a report.
- Condition of Rental Equipment upon Return: You are obligated to return the Rental Equipment to Clublender in the same condition, normal wear and tear from proper use excepted, as Clublender rented it to you. If you fail to do so, Clublender may charge your credit or debit card a sum sufficient to fully restore the equipment to its condition at the start of the Rental Period. The amount Clublender charges for these repairs shall be in Clublender’s sole discretion and may include applicable sales tax. Such charges shall not, however, exceed the manufacturer’s suggested retail price for the damaged equipment.
Clublender may also charge your card an additional small amount prior to fulfillment for security purposes. This amount will be refunded within a reasonable time.
Clublender offers a prepaid six-month subscription (“Self-Purchased Subscription”) and a prepaid six-month gift subscription (“Gift Subscription”).The Self-Purchased Subscription will be renewed automatically at the end of the plan for the same duration as the initial subscription, and the subscriber hereby authorizes Clublender or our third party payment processor to charge the payment card for the applicable subscription plan fee. Gift Subscriptions will not be renewed after the then-current term expires. Clublender subscription fees are non-refundable except as expressly set forth below.
By buying a Self-Purchased Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the agreed-upon subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Clublender after the expiration date of your payment card.
Self-Purchased Subscriptions and Gift Subscriptions can be cancelled for a full refund up to the earlier of 14 days from the date of the start of the subscription or the date of the first use of the subscription through a rental order.
Should you wish to cancel your subscription plan, you need to give Clublender 30-days’ notice prior to the end of the existing plan’s renewal date. Such notice must be done in writing via email and sent to email@example.com.
The Clublender subscription plan has an initial prepaid subscription fee, plus the discounted fee per rental, as displayed here. Subscription rental rates are set as a proportion of non-subscription rental rates, and so are subject to increase or decrease along with non-subscription rental rates. Clublender reserves the right to modify the subscription plan at any time, but we will use reasonable efforts to notify you of any material changes. Any increases in fees that we introduce will apply only to subsequent subscription renewal periods. If you choose to not renew your subscription by canceling in the manner described in the above paragraph, you will continue to be charged at your original subscription rate for the remainder of your subscription. YOUR CONTINUED PROGRAM SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
Clublender may terminate the subscription plan at any time. If we do so, we will give you a prorated refund for the remainder of your current subscription period. However, we will not give any refund for termination related to conduct that, in our discretion, violates any terms or conditions set out in these Terms or any applicable law.
We do not guarantee that all products described on our Site will be available at any given time as they are rented on a first-come basis.
The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).
Extension of Rental Period
If at any time after 8:00 pm (local time) the day prior to the Rental Period you wish to extend the Rental Period, you may do so only by calling Clublender customer service at . Pricing for the extension is subject to availability, and is only available via telephone inquiry.
Rain Check Policy
If it rains during your rental period such that you’re unable to use your rental equipment, please contact Clublender customer service, and we will offer you 25% off of your payment for the relevant day(s). If you’d prefer an extension of your rental instead, please call as soon as possible, and we will attempt to accommodate.
Damage to Clubs
The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that Clublender does not consider normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. Clublender will create a pre-rental inspection report for its records prior to delivering or shipping the equipment. Clublender suggests that the customer inspect the clubs upon receipt, mentioning any perceived damage to Clublender in writing, via email, before playing with the clubs in order that the customer not be charged for loss or damage not caused by his or her use of the clubs.
Upon return of the clubs, the customer is responsible for reporting any damage to the clubs. Failure to report damage to the clubs will result in the customer’s credit or debit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit or debit card will be at the discretion of Clublender; however, Clublender will advise the customer of the charge prior to the customer’s credit or debit card being charged. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges being assessed to the customer.
Late, Lost or Stolen Clubs
When the customer is returning the clubs to Clublender via UPS (or other shipping partner, as indicated on the provided return label), the customer must drop the clubs off at a UPS store (or the appropriate shipping partner) by 10am on the day following the last day of the Rental Period.
If clubs are not returned by the deadline on the rental agreement, the customer will be charged one day’s rental for each day they are late. The customer must contact Clublender to inform of any late returns over 24 hours past the return deadline. If the customer has not contacted Clublender within 48 hours past the rental return deadline and Clublender has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental clubs. If a customer has reported clubs lost, stolen or lost due to fire, the customer will be responsible for payment to Clublender for the full replacement value of the clubs. If lost or stolen clubs are returned to Clublender within two weeks of the reported loss, the customer will be refunded the money charged to them by Clublender, minus any charges for late returns and damaged or lost clubs if applicable.
Clublender will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless Clublender from any claim. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.
Clublender will from time to time offer promotion codes to individuals, groups of individuals, and companies which the customer can submit on the Clublender website upon checkout.
In no event shall Clublender be liable to the customer for any amount exceeding the rental fee.