Clublender Rental Policy
Clublender (“we”, “our”or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location.
To reserve golf clubs, customers must first enter information consisting of personal information such as name, address, home phone number, contact number while at your destination, email, and in some instances, a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit card information is entered into a secure protected site when paying for an actual rental or rental package.
Customers must first complete a customer information section on our website. Customers must have a valid credit card to reserve golf clubs with Clublender and must enter their credit card information on the secure reservation form on our website, or give the information to the Clublender representative over the phone. Reservations may be made up to 1 year in advance of the rental date.
For LA local deliveries, at time of golf club drop-off, the customer is required to present a valid photo ID and the credit card used to book the rental. If the customer will not be present at drop-off, Clublender will be in touch to arrange photo ID and credit card verification digitally.
Orders placed in LA may be personally delivered to the customer. Deliveries outside of LA will be fulfilled through Clublender’s shipping partners, which may change from time to time at Clublender’s discretion. The shipping method used will be at the discretion of Clublender.
Clublender aims to have clubs to the customer the day before the start of the Rental Period. In case of shipping delays, Clublender will either offer a replacement, if possible, or a full refund, if timing does not allow for a reship. If the customer is okay with the delay, the Rental Period would be adjusted to begin once the clubs arrive.
For local orders personally delivered, Clublender will arrange for personal pickup of the clubs.
For orders shipped, Clublender will provide the customer with a return label. The clubs, travel bag or box, and any equipment rented should be returned in its original packaging. Instructions will be provided.
The included golf travel bag or shipping box is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged a $400 fee (its retail value).
Receipt of Order and Liability
Upon receipt of the order, the customer will bear responsibility for the equipment delivered.
For local personal deliveries, the customer agrees to bear responsibility for receipt of order delivered to the location specified at time of check out. If the customer arranges for delivery to a hotel or golf course, then delivery may be accepted and signed for on the customer’s behalf by the hotel or golf course’s front desk. The customer remains responsible in this type of delivery, even though the order is left with the front desk.
For orders shipped, the customer acknowledges that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive order(s). In the event that an unsecure shipping address is provided, Clublender does not bear liability for orders left unattended.
For shipped orders, the customer will be held liable until the package is shipped back to Clublender and shows up in the carrier’s possession. If the package does not show up as tracked with the carrier, the customer will be liable for the cost to replace the gear, or the late fees once the package begins to track with the carrier. Clublender recommends dropping off the order at a staffed drop point and securing a receipt as proof.
Rental Equipment/ Damage – Your Responsibility
You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, barcode or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN. Customer must accept the Rental Policy during checkout.
The rental or purchase of our golf equipment requires you to supply us with complete, accurate and current credit card information for a valid credit card for which you are the authorized user. By completing the checkout process, you authorize us or our agent to bill your credit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of our service or website (see below). The applicable rental fees will be charged to your credit card on the date your rental or purchase is initiated. Additional fees will be charged when deemed necessary (i.e., when clubs are not returned or are returned damaged).
In addition to charges for the Rental Period, Clublender may charge your credit card with the following additional charges, under the following circumstances:
- Failure to Return the Rental Equipment: You are obligated to return the equipment to Clublender. Your failure to return the equipment to Clublender for any reason, including if the equipment was lost or stolen, may result in Clublender charging your credit card the full amount of the manufacturer’s suggested retail price for the equipment, in addition to any charges for the Rental Period. Clublender also reserves the right to file a police report against you or any other party, and you hereby waive all claims against Clublender for any consequences resulting from Clublender making such a report.
- Condition of Rental Equipment upon Return: You are obligated to return the Rental Equipment to Clublender in the same condition, normal wear and tear from proper use excepted, as Clublender rented it to you. If you fail to do so, Clublender may charge your credit card a sum sufficient to fully restore the equipment to its condition at the start of the Rental Period. The amount Clublender charges for these repairs shall be in Clublender’s sole discretion. Such charges shall not, however, exceed the manufacturer’s suggested retail price for the damaged equipment.
The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).
Extension of Rental Period
If at any time after 8:00 pm (local time) the day prior to the Rental Period you wish to extend the Rental Period, you may do so only by calling Clublender customer service at . Pricing for the extension is subject to availability, and is only available via telephone inquiry.
Rain Check Policy
If it rains during your rental period such that you’re unable to use your rental equipment, please contact Clublender customer service, and we will offer you 25% off of your payment for the relevant day(s). If you’d prefer an extension of your rental instead, please call as soon as possible, and we will attempt to accommodate.
Cancellations may be made at any time before the actual start of the rental period. However, customers must give at least seven days notice prior to the start of the rental period to receive a full refund. If less than seven days’ notice is given but greater than 72 hours, customers will be given a credit equivalent to the original amount charged for their reservation which they can use for future reservations for one full year from the cancellation date. Cancellations made with at least seven days advance notice will not be charged any penalties and the full rental charge will be refunded to their credit card. Cash refunds will not be given. Customers must call Clublender with their cancellation at or send an email with their cancellation to firstname.lastname@example.org. Rain checks are not offered. Cancellations made within 72 hours of the Rental Period will not be refunded.
Damage to Clubs
The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that Clublender does not consider normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. Clublender will create a pre-rental inspection report for its records prior to delivering or shipping the equipment. Clublender suggests that the customer inspect the clubs upon receipt, mentioning any perceived damage to Clublender in writing, via email, before playing with the clubs in order that the customer not be charged for loss or damage not caused by his or her use of the clubs.
Upon return of the clubs, the customer is responsible for reporting any damage to the clubs. Failure to report damage to the clubs will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of Clublender; however, Clublender will advise the customer of the charge prior to the customer’s credit card being charged. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges being assessed to the customer.
Late, Lost or Stolen Clubs
When the customer is returning the clubs to Clublender via UPS, the customer must drop the clubs off at a UPS store by 10am on the day following the last day of the Rental Period. Within L.A., if Clublender is providing a pickup service for the customer, the customer must make him or herself available to Clublender at the prearranged pickup time and location established in the reservation confirmation statement, rental agreement, and correspondence with Clublender personnel.
If clubs are not returned by the deadline on the rental agreement, the customer will be charged one day’s rental for each day they are late. The customer must contact Clublender to inform of any late returns over 24 hours past the return deadline. If the customer has not contacted Clublender within 48 hours past the rental return deadline and Clublender has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental clubs. If a customer has reported clubs lost, stolen or lost due to fire, the customer will be responsible for payment to Clublender for the full replacement value of the clubs. If lost or stolen clubs are returned to Clublender within two weeks of the reported loss, the customer will be refunded the money charged to them by Clublender, minus any charges for late returns and damaged or lost clubs if applicable.
Clublender will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless Clublender from any claim. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.
Clublender will from time to time offer promotion codes to individuals, groups of individuals, and companies which the customer can submit on the Clublender website upon checkout.
In no event shall Clublender be liable to the customer for any amount exceeding the rental fee.