Clublender Rental Policy

RENTAL GUIDELINES

Clublender (“we”, “our”or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location and time.

Customer Confidentiality and Privacy Policy

To reserve golf clubs customers must first enter information consisting of personal information such as name, address, home phone number, contact number while at your destination, email and in some instances a password. Customer’s personal information is held in a secure database and is not distributed or sold to any third party. Customer credit card information is entered into a secure protected site when paying for an actual rental or rental package.

IMPORTANT: Clublender does not store customer’s credit card information on our website or any database and does not give out customer’s credit card information to third parties. Clublender does use GPS to track location of the clubs rented. Please read our privacy policy to become familiar with how we handle your personal information.

Reservation Policy

Customers must first complete a customer information section on our website. Customers must have a valid credit card to reserve golf clubs with Clublender and must enter their credit card information on the secure reservation form on our website or give the information to the Clublender representative over the phone. Reservations may be made up to 1 year in advance of the rental date.

At time of golf club drop off, the customer is required to present a valid photo ID and the credit card used to book the rental. If the customer will not be present at drop off, Clublender will be in touch to arrange photo ID and credit card verification digitally.

Rental Equipment/ Damage – Your Responsibility

You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, bar code or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN. Customer must sign this Rental Policy during check-out. Customer must return all rented golf equipment to the Clublender representative at the prearranged pickup time and place.

Payment

The rental or purchase of our golf equipment requires you to supply us with complete, accurate and current credit card information for a valid credit card for which you are the authorized user. By completing the checkout process, you authorize us or our agent to bill your credit card the applicable per-item or rental fees, any and all applicable taxes, and any other charges you may incur in connection with your use of the Website. The applicable rental fees will be charged to your credit card on the date your rental or purchase is initiated.

We reserve the right to determine whether your credit card is pre-authorized to accept a minimum charge equal to the current retail value of the product in case you fail to return or you damage a product.

We also reserve the right to take a deposit on the credit card, debit card, PayPal account, or other payment method at the time of billing, to be used as all or part of a user’s payment for any damage that the user might cause to Clublender’s property.

Rental Period

The Rental Period is defined as that period of time, which shall be no less than one (1) day, for which you have reserved to rent golf equipment from us. The Rental Period shall commence in the morning on the day of your rental and shall terminate in the evening on that same day (unless your reservation is for multiple days, in which event, it shall terminate in the evening on the final day of your Rental Period).

Extension of Rental Period

If you wish to extend the Rental Period at any time after 8:00 pm (local time) the day prior to the Rental Period, you may do so by calling customer service only. Pricing for the extension is subject to availability, and is only available via telephone inquiry.

Cancellation Policy

Cancellations may be made at any time before the actual start of the rental period. However, customers must give at least 14 days notice prior to the start of the rental period to receive a full refund. If less than 14 days notice is given but greater than 72 hours, customers will be given a credit equivalent to the original amount charged for their reservation which they can use for future reservations for 1 full year from the cancellation date. Cancellations made with at least 14 days advance notice will not be charged any penalties and the full rental charge will be refunded to their credit card. Cash refunds will not be given. Customers must call Clublender with their cancellation at (323) 999-4674 or send an email with their cancellation to info@clublender.com. Rain checks are not offered. Cancellations made within 72 hours of the Rental Period will not be refunded.

Damage to Clubs

The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that is not considered normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. A copy of the pre-rental inspection report will be included with the clubs upon delivery. The customer is advised to inspect the clubs, read the inspection report and mention any discrepancies to the Clublender representative before taking the clubs so customers are not charged for loss or damage they have not incurred.

Upon return of the clubs the customer is responsible for reporting any loss or damage to the clubs. Failure to report loss or damage to the clubs will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of Clublender, however, Clublender will advise the charge with the customer prior to the their credit card being charged and the customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges assessed to customer.

Late, Lost or Stolen Clubs

All rental clubs are to be returned at the prearranged pickup date, time, and location of the reservation confirmation statement and rental agreement. If clubs are not returned by the deadline on the rental agreement the customer will be charged one days rental for each day they are late. The customer must contact Clublender to inform of any late returns over 24 hours past the return deadline. If the customer has not contacted Clublender within 48 hours past the rental return deadline and Clublender has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental clubs. If a customer has reported clubs lost, stolen or lost due to fire the customer will be responsible for payment to Clublender for the full replacement value of the clubs. If lost or stolen clubs are returned to Clublender within two weeks of the reported loss the customer will be refunded the money charged to them by Clublender minus any charges for damaged or lost clubs if applicable.

Clublender will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless Clublender from any claim. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.

Promotion Codes

Clublender will from time to time offer promotion codes to individuals, groups of individuals and companies which the customer can enter on the Clublender website upon checkout.

Liability

In no event shall Clublender be liable to you for any amount exceeding the rental fee.

Terms

By agreeing to this Rental Policy, the user agrees to Clublender’s Terms of Use as laid out on the Clublender website.