This map shows the number of business days’ notice that we need in order to fulfill your order without expediting it for a given destination.
Let’s say, for example, that the first day of your rental period were on a Saturday at a southern California destination. Shipments within southern California typically require one day in transit to arrive from our west coast fulfillment hub. We aim to have your equipment arrive at your destination the afternoon or evening prior to your rental start date. In this example, then, we’d aim to have your equipment arrive at your destination in southern California by Friday, so we’d need to ship it by Thursday. As a result, we’d need to receive your order by noon PT on Thursday.
Notice needed prior to first playing date (number of business days) for ordering without expedition
As another example, if you were playing in North Carolina with, say, a Friday rental start date, we’d aim to have your equipment at your North Carolina destination by Thursday afternoon or evening. We’d need to account for two days of transit for the equipment to get from our eastern fulfillment hub to your North Carolina destination, so we’d need your order by noon ET on Tuesday.
In many cases, we can fulfill your order in less time than this map suggests. In these cases, simply select the dates for which you’d like the equipment. Once you get to checkout, you’ll see any expedited surcharges associated your selected start date. Please also feel free to place your order over the phone during our customer service hours.
You can learn more about how we approach the timely arrival of your equipment in the Timing and Quality Assurance section of our Terms. Please note that if you’re in Los Angeles and need equipment more quickly than this map suggests you can receive it, you may be able to take advantage of curbside pickup at our Los Angeles fulfillment hub.
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