Clublender Rental Policy
Clublender (“we”, “our” or “Clublender”) hereby agrees to rent golf clubs or other golfing equipment to you in accordance with these Rental Guidelines. You may select products to rent at clublender.com and choose your designated delivery location.
Please note that our Rental Agreement may change from time to time, including, but not limited to, in the period between when an order is placed and when Clublender ships the order.
Pricing for Bulk (i.e., 26 or More Sets) Orders
Customers can place orders, subject to website-published pricing, of 25 or fewer sets through the website or over the phone. We will typically provide individualized pricing for orders of 26 or more sets.
As with any other order, with bulk orders we do not guarantee that the pricing quoted on the website will be identical to pricing that we quote over phone, chat, email, or any other form of communication.
Return of Equipment for Bulk Orders (i.e., for Orders of 26 or More Sets)
Clublender will provide the customer with any relevant return labels, bills of lading, or other documentation necessary for the return of the equipment. Any equipment that the customer rents should be returned in its original packaging, typically one or more single-set or multi-set boxes or crates, with the individual head covers replaced to encourage the safe return of the equipment.
The included shipping box(es) is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a box for the shipment and it is not returned, the customer will be charged the full value of the box.
The customer must make sure that the relevant shipping partner, typically UPS or a freight company, has the equipment by the end of the calendar day after the last day of the rental period. If Clublender is unable to confirm possession of the equipment by the intended handler by 6pm in the timezone of the rental on that day following the last day of the rental period, then it will consider the return of the equipment to be late.
If Clublender is unable to confirm possession of the equipment by the intended handler (hotel, golf course, or UPS affiliate) by that time, then it reserves the right to charge the un-discounted additional-day price for whatever equipment the customer has rented. Clublender may help facilitate the exchange, but getting the equipment to the shipping partner is the responsibility of the customer.
Any equipment that the customer rents should be returned in its original packaging, typically a box or duffel bag, with the individual head covers replaced to encourage the safe return of the equipment. The included shipping box or duffel bag is intended to be used for return shipping, and is not the customer’s to keep. If Clublender uses a travel bag for the shipment and it is not returned, the customer will be charged the full value of the bag. Clublender will provide the customer with any relevant return labels. Any equipment that the customer rents should be returned in its original packaging.
The customer is ultimately responsible for the timely handoff of equipment to the relevant party. If for whatever reason that handoff is delayed, the customer will, by default, take responsibility for the delay. Such reasons for delay may include, but are not limited to, the failure to adhere the return label to the box so that it is legible, or the accidental return to Clublender of one or more empty boxes.
The customer must make sure that either UPS or the freight carrier has the equipment by the day after the event. Clublender may help facilitate the exchange, but getting the equipment to the shipping partner is the responsibility of the customer. Clublender reserves the right to charge the full retail value of the rental equipment if it has not received a notification of possession by the intended handler by noon local time on the second calendar day following the last playing date. Please learn more about late fees in the “Late, Lost, or Stolen Equipment” section.
Deposit, Cancellation, and Lost or Stolen Equipment Policies for Bulk Orders (i.e., for Orders of Nine or More Sets)
In order to reserve the sets composing a bulk order, the customer must make a deposit of $125 for every set in the order. This deposit is separate from the rental payment itself and Clublender will hold onto this deposit until it receives the equipment back from the customer and assesses potential damage to or loss of equipment. The customer may pay for the equipment when making the deposit or at any point between making the deposit and three days from that time.
If the customer is placing the order for a rental start date within 30 days of making the reservation, and if the customer has opted to pay only the deposit, the customer has three days within which to complete and pay for the order before the sets are made available again. For orders placed more than 30 days in advance, the customer has seven days within which to complete and make the non-deposit portion of the rental payment before the clubs are made available again.
Once full payment has been made on bulk orders, cancellations made with at least 14 days’ advance notice will be refunded 50% of the original amount charged, and cancellations made with at least seven days’ advance notice will be refunded 25% of the original amount charged. If fewer than seven days’ notice is given, a refund will not be provided. The customer must call Clublender with their cancellation at (323) 405-4463 or send an email with their cancellation request to firstname.lastname@example.org.
In certain cases, if the customer prefers, Clublender may be able to accommodate the making of a reservation with the payment of the booking cost rather than the payment of the refundable deposit. In such cases, Clublender would need to provide a refundable deposit payment deadline, and the same cancellation policies that apply when the deposit is paid first would apply.
If the customer decides to reduce the number of sets in the order, then the refund policy outlined above will apply to the sets excluded from the final order.
Clublender does not typically provide refunds if, as a result of weather or any other factor that impacts a customer’s ability to reach the requested shipping destination of their order travel or the playability of a golf course or driving range, customers are unable to use the equipment that they have rented.
Clublender reserves the right to charge up to the full Manufacturer’s Suggested Retail Price for any damaged or unreturned item, and to do so as soon as noon PT on the day following the last day of the rental period. If the total amount of damaged or unreturned goods exceeds the deposit that Clublender has taken, then Clublender may charge the difference between those amounts to the card on file. The customer is responsible for making sure that Clublender has access to an active credit card for which Clublender can charge any difference between the deposit amount and the Clublender-calculated cost of loss or damage.
If Clublender charges for an unreturned item that it then receives back from the customer within 14 days of the last day of the rental period, Clublender will release to the customer’s card the amount it had held or charged for that equipment less any late fees. Clublender will calculate these late fees in the manner outlined in the “Late, Lost, Stolen, or Damaged Equipment” section below, i.e., as the cost that the customer would have incurred for the additional days had the equipment been in the customer’s possession as part of a rental; Clublender will not apply to this calculation any discounts (including the bulk discount) that might have been applied to the original rental. Clublender will also exclude from this reimbursement any charges for damaged or lost clubs.
Late, Lost, or Stolen Equipment
Clublender will consider any equipment that the customer has not dropped off by 6pm on the day following the last day of the event to be late. The customer must contact Clublender to inform Clublender of having made a return drop-off or exchange more than 24 hours past the deadline.
If the equipment has not been dropped off with the appropriate party within 24 hours of the deadline, Clublender may attempt to charge the credit card on file for the amount of the remaining value of the equipment in possession of the customer less the amount of the deposit that Clublender will have already taken at the time of the initial transaction, unless Clublender has agreed to a late return drop-off by the customer and to not place or to postpone this charge.
To calculate the value of the equipment, Clublender reserves the right to use any value up to the manufacturer’s suggested retail price for each item. A choice to delay or postpone the hold will be at Clublender’s sole discretion.
Clublender may also charge late fees up to the time that the equipment is back in its possession. Clublender will calculate late charges as the cost that the customer would have incurred for the additional days had the equipment been in the customer’s possession as part of a rental; Clublender will not apply to this calculation any discounts that might have been applied to the original rental. Clublender will also exclude from this reimbursement any charges for damaged or lost clubs, which value is to be determined at Clublender’s sole discretion.
If the customer has not returned the equipment within 48 hours of the return drop-off deadline, Clublender may consider the equipment stolen and file a police report in accordance with this consideration.
If a customer has reported clubs lost, stolen or lost due to fire, the customer will nonetheless be responsible for payment to Clublender for the full replacement value of the clubs. Here, too, Clublender reserves the right to charge any value up to the manufacturer’s suggested retail price for each item in the customer’s possession, and Clublender may consider the equipment stolen and file a police report in accordance with this consideration.
If lost or stolen clubs are back in Clublender’s possession within two weeks of the return drop-off deadline, Clublender will refund the replacement value, less any late charges, that had been charged to the customer. Clublender will calculate late charges as described in the paragraph above.
Receipt of Order and Liability
Upon receipt of the order, the customer will bear responsibility for the equipment delivered.
The customer acknowledges that a Secure Shipping Address is highly recommended. A “Secure Shipping Address” means a location where an individual can physically receive order(s). In the event that an unsecure shipping address is provided, Clublender does not bear liability for orders left unattended.
The customer will be held liable until the package is shipped back to Clublender and shows up in the carrier’s possession. If the package does not show up as tracked with the carrier, the customer will be liable for the cost to replace the gear, or the late fees once the package begins to track with the carrier. Clublender recommends dropping off the order at a staffed drop point and securing a receipt as proof.
Rental Equipment Damage: Your Responsibility
You hereby understand that while the golf equipment is in your possession, YOU ARE SOLELY RESPONSIBLE FOR THE EQUIPMENT RENTED TO YOU. You are to use the golf equipment for its intended recreational use only and not for any other reason. You shall not remove, alter, disfigure or cover up any numbering, lettering, barcode or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusually or needlessly rough usage. You must return the equipment to us in the same condition as delivered, ordinary wear and tear resulting from proper use thereof alone excepted. YOU AGREE TO NOT USE ANY OF THESE CLUBS TO HIT OUT OF NON-PLAYING AREAS OR DESERT TERRAIN.
Bodily Injury or Damage to Equipment
The customer renting golf clubs from Clublender agrees to pay for any damage to the clubs they are renting that Clublender does not consider normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a Clublender representative prior to the rental delivery. Clublender suggests that the customer inspect the clubs upon receipt, mentioning any perceived damage to Clublender in writing, via email, before playing with the clubs in order that the customer not be charged for loss or damage not caused by his or her use of the clubs.
Upon return of the clubs, the customer is responsible for reporting any damage to the clubs. Failure to report damage to the clubs will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of Clublender; however, Clublender will advise the customer of the charge prior to the customer’s credit card being charged. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by Clublender personnel prior to any charges being assessed to the customer.
Clublender will not be responsible for non-accidental damage beyond normal wear and tear, or loss due to theft, force of nature, or fire. The customer agrees to indemnify and save harmless Clublender from any claim, including but not limited to claims relating to bodily injury or property damage. Clublender will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.
Clublender reserves the right to charge up to the retail price at the time of the manufacturer’s product release for lost or damaged equipment. Please keep in mind the pictures provided below are examples of situations in which we may charge for the necessary replacement/repair costs, however, Clublender reserves the right to charge the necessary amount even if damages present on clubs are not identical to damages displayed in the pictures.
Here is an example of a returned driver head for which we will by default charge the equipment’s full replacement cost:
The dent and the crack independently require the removal of the equipment from circulation to other customers.
The gouge and scratches present on the 3-wood club head, as well as the paint chips on both the 3-wood and driver head, do not match the condition in which the clubs were pre-booking and require removal from circulation to other customers.
In no event shall Clublender be liable to the customer for any amount exceeding the rental fee.